Return Policy
Due to the handmade nature and limited availability of our pieces, all sales are final. However, we will always make things right if there is a defect or issue with your order.
→Shipping Policy
Once your order ships, you’ll receive an email with tracking info. Venus and Vulcan is not responsible for packages lost or delayed due to carrier error, incorrect addresses, or unforeseen circumstances.
→Water-Friendly
At Venus and Vulcan we only use high quality stainless steel and sterling silver, which means our pieces can be worn in water! That being said, try to avoid excessive use of lotions, perfumes, or harsh chemicals to prevent tarnishing and fading.
Resizing & Gold Dip
We can resize or gold dip any product on our site through our goldsmith for an extra fee. Let's make your jewelry perfect for you.
→Lifetime Guarantee
Here at Venus and Vulcan, we believe your jewelry should last forever. If for any reason your jewelry breaks or tarnishes during normal wear, let us know and we will make it right.
→Jewelry Care
In order for jewelry to last, it requires some upkeep. We recommend regular care and include a tarnish cloth with every order to keep your pieces looking shiny and new.
→Give the Gift of V&V
If you are giving Venus and Vulcan as a gift, let us know and we can specially gift wrap any order, free of charge. We also offer gift cards for those that are hard to shop for.
→Custom Orders
If you have any inquiries into custom pieces please reach out and we'd love to help. Check out some examples of previous customs we've done.
→Contact Us
If you have any further questions feel free to send us a message below or contact us at help@venusandvulcan.com.
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