FAQ – Venus and Vulcan

Shipping Policy

Processing Times

Ready-to-ship pieces are usually shipped the same day or by the next business day.

Made-to-order, customized, or specialty pieces may require approximately 7 to 10 business days before shipping. Processing time will differ depending on the complexity of the piece. Any extended processing time will be communicated directly to you.

Please note that processing times refer to the time needed to prepare your order and do not include the carrier’s delivery time.

Tracking Your Order

Once your order ships, you will receive a confirmation email containing your tracking information. Please allow up to 24 hours for tracking updates to appear after the carrier receives your package.

For questions about your order or an urgent shipping request, please contact us at help@venusandvulcan.com. We will always do our best to accommodate time-sensitive requests, but expedited processing cannot be guaranteed for handmade, custom, or made-to-order pieces.

Shipping Addresses

Customers are responsible for making sure that the shipping address entered at checkout is complete and correct. Venus and Vulcan is not responsible for packages delivered to an incorrect address entered by the customer. Please contact us immediately if you notice an error.

If an order is returned to us because of an incorrect, incomplete, or undeliverable address, the customer will be responsible for the additional shipping cost to have the package sent again.

Lost, Stolen, or Delayed Packages

Once a package has been accepted by the shipping carrier, delivery is outside of our direct control. Venus and Vulcan is not responsible for carrier delays, lost packages, packages marked as delivered but not received, or packages stolen after delivery.

If your package is delayed or appears to be missing, please first contact the shipping carrier or your local post office using the tracking information provided.

Please contact us if you need information from our end to assist with a carrier claim.

Package Protection

Package protection may be available at checkout and is strongly recommended, particularly for higher-value orders. Orders that do not include package protection may not be eligible for replacement or reimbursement if they are lost, stolen, or damaged while in transit.

Multiple Items & Shipments

Orders containing both ready-to-ship and made-to-order pieces will generally ship together once the entire order is complete.

In some cases, items may arrive in separate packages. When an order is divided into multiple shipments, separate tracking information will be provided whenever available.

Frequently asked questions

Due to the handmade nature and limited availability of our pieces, all sales are final. However, we will always make things right if there is a manufacturing defect or issue with your order.

Any delivery date shown at checkout or provided by the carrier is an estimate and is not guaranteed. Carrier delays, severe weather, holidays, high-volume shipping periods, and other circumstances outside our control may affect delivery times.

In order for jewelry to last, it requires some upkeep. We recommend regular care and include a tarnish cloth with every order to keep your pieces looking shiny and new.

Yes! We can resize or gold dip any product on our site through our goldsmith for an extra fee. Let's make your jewelry perfect for you.

We only use high quality stainless steel and sterling silver, which means our pieces can be worn in water! That being said, try to avoid excessive use of lotions, perfumes, or harsh chemicals to prevent tarnishing and fading.

Yes! If you are gifting an item, let us know and we can specially gift wrap any order, free of charge. We also offer gift cards for those that are hard to shop for.

If you have any further questions, feel free to send us a message at help@venusandvulcan.com to directly connect with a member of our team.