Loose Stone Policy
While all plated jewelry will naturally show signs of wear over time, our Lifetime Guarantee ensures you’ll always be able to keep your piece looking its best.
What’s Covered
Authenticity Guarantee: Every gemstone and diamond we sell is 100% genuine.
Quality Assurance: We guarantee your stone is free from manufacturing defects or structural flaws that compromise its integrity.
Loose or Missing Stones: If a stone comes loose or falls out after normal wear, you can send it back to us and we will have it fixed or replaced free of charge.
What’s Not Covered
Normal wear (minor scratches, abrasions, or chips from daily use).
Damage caused by accidents, improper handling, or third-party setting.
Loss, theft, or intentional damage.
How to Claim
- Contact us at help@venusandvulcan.com with your order details.
- Send in your piece for inspection and repair.
- We’ll repair or replace your item and return it to you, good as new.